WHY VODA Care 2.0 Managed Services
At VODA Computer Systems, we have been working hard to enhance your IT experience by introducing proactive services to our support offering.
“Technology is the #1 budget item after HR, yet it is the least understood. Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure.”
One of the hardest things in maintaining a computer network is predicting what may fail and when. Managing a network by only reacting to issues can lead to lost time. Determining there is a problem, requesting help, waiting for technicians to be dispatched, waiting for diagnosis, and then more waiting for the problem to be resolved – All of this is lost time and productivity to your organization.
At VODA Computer Systems, we have a better way to serve you.
Why Choose VODA Computer Systems as your Technology Support Partner?
We can help keep your key business tools like email and internet up and running by working to reduce the amount of issues that you experience. With our VODA Care 2.0 programs we’ll have technicians looking after your network to deal with issues BEFORE they affect your productivity.
Our VODA Care 2.0 programs can address your critical business needs by:
- Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur.
- Enabling continuing business productivity by proactively detecting and resolving issues BEFORE they happen through scheduled preventative maintenance activities that are designed to keep your network operating as efficiently as possible
- Safeguarding the integrity of your network by providing regular checkups to ensure that operating system patches, antivirus updates and other important elements of your network are being proactively guarded. We reduce the likelihood that your network will be compromised by a virus, worm, hacker or other malicious attack
- Stabilizing and rationalizing your IT spending: Through our proactive approach, we will remove ‘emergency service call’ from your vocabulary and help to create more predictable IT spending patterns
- Access to a wealth of IT expertise, tools and experience: Our staff of over 17 technicians has a wealth of combined experience and is accredited by Cisco, IBM, CompTIA, Hewlett-Packard, Microsoft, Lenovo and others. We use industry-leading management tools to provide you with the highest level of service possible
Our Eyes on your Network
Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an important email only to find that the email server was down?
How often have you wanted to access some important client information, but the database or file was inaccessible?
In today’s competitive environment, you cannot afford to fall behind, and a partnership with VODA Care 2.0 will help prevent this. VODA Computer Systems has developed an unmatched level of expertise in serving the unique needs of small businesses through our exclusive VODA Care 2.0 program.
VODA Computer Systems’ VODA Care 2.0 programs can address your IT needs by:
- Monitoring the critical health status of your network devices and applications, such as your email or internet connection
- Remotely diagnosing problems
- Working quickly to resolve any issues, so that you can
get back to business as quickly as possible
The VODA Care 2.0 programs will reduce downtime by dramatically shortening the time from failure to issue resolution. At VODA Computer Systems, we will monitor the availability of your critical services, and at the first sign of trouble, immediately inform you of the issue. You can also pre-arrange for our technicians to automatically begin the remediation process on critical devices – you’ll never know there was a failure!
Services Provided
• Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently
• Backup System Monitoring to ensure that your system backups occur as scheduled and that your important business data is backed up properly
• Virus Protection Monitoring and Maintenance to ensure that your antivirus programs are functioning properly and updates to your system are being received and installed
• Patch Level Management to ensure that the Windows servers in your network are always updated with the latest security patches
• Email Performance Monitoring to monitor all the essential elements of your MS exchange server to ensure the highest level of reliability and optimization
• Scheduled onsite technician time for proactive and preventative server maintenance
• Proactive remote maintenance and support to avoid interfering with the productivity of your business
• Network Health Assessment to determine the overall stability of your network
• IT Consulting Services to help you rationalize your IT spending, enabling you to make more informed business decisions – it’s the CIO expertise without the CIO price tag!
• Comprehensive reporting to continually inform you about the current health of your network and to outline the work performed
• Priority Response when unforeseen emergency issues do arise you move to the front of the service queue
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