As the ideal candidate you will meet the following requirements:

• 2+ years customer service/help desk environment or equivalent Call Center experience
• Experience with small business IT systems
• Solid understanding of computer basics (Windows, Excel, Email and Internet)
• CompTIA A+ an asset
• Exceptional organizational, time management, and creative problem solving skills
• Excellent interpersonal and verbal/written communications skills
• Professional and mature with the ability to quickly develop quality customer relationships.
• General understanding of servicing agreements with clients and the importance of responding within a set time.
• Professional telephone manner and ability to handle challenging situations

RESPONSIBILITIES:

• Scheduling of field technicians
• Management of technician calls
• Planning and organization of technician work assignments
• Responding to customer inquiries (service customers) to ensure implementation of effective and professional services
• Providing 1st level escalation response to customers
• In shop service work as required
• Other duties as assigned

ATTRIBUTES:

• Ability to work effectively in a diverse, team oriented environment
• Flexibility to take on new tasks as required
• Highly motivated
• Ability to work well with limited supervision
• Promote cooperation among team members to achieve ongoing performance improvement in support of organizational goals
  
  

Competitive wages and benefit package will be determined by experience and qualifications. Please mail, e-mail hr@vodagroup.com or drop off your resume with cover letter.

We thank all applicants, however, only those selected for an interview will be contacted.

Professional Inside Sales Representative - Kamloops

VODA Computer Systems is seeking highly motivated individuals to provide professional sales in the high tech industry. We are adding an inside sales representative position to the Kamloops head office. We are a dynamic and growing company that provides excellent opportunities for development and internal advancement.


As the ideal candidate you will meet the following requirements:

• Minimum of 1 year experience in sales
• High School completion required.
• Offer professional assistance to the sales department, by extending the service we supply into an inside office position.
• Prepare and organize information to support the sales team.
• Manage opportunity funnel by continually qualifying and re-prioritizing opportunities among accounts, help manage the sales cycle, and reporting on opportunities, activities, forecast, and contact information.
• Achieve and exceed personal Gross Profit sales target/quotas

Job Skills

• Commitment to continued self improvement and professional development.
• Professional verbal and written skills.
• Excellent communication skills with a strong focus on customer care.
• Working knowledge of computer hardware and software.
• Ability to work independently, at a quick and accurate pace in a busy environment.
• Strong organizational skills including prioritizing, executing tasks in a timely manner.

Compensation will be based on skill level and experience.
Please submit all resumes to: hr@vodagroup.com

NETWORK SPECIALIST - Kelowna, BC

A dynamic and leading edge computer sales and service company needs you. If you are highly motivated then an exciting career opportunity awaits you.

Our team is looking for an experienced network technician to enhance our service expertise in the Okanagan and Interior of BC. This position is ideally suited for a confident and capable individual who will plan and manage computer systems, networking, security, and data management in small and medium business environments. The position will be based in our main office in Kelowna, providing service and support to the North, Central, and South Okanagan.

The successful candidate must have completed his/her A+ and have attained or working towards MCSE 2003 Certification. They must also have knowledge of all major hardware and software involved in most small and medium business environments. Excellent verbal and written communication skills are essential to work in our team environment. You must also possess certification and /or skill level with the following:

• Be knowledgeable regarding WAN router configurations
• Design and manage system-level Wide Area Network and LANs
• Understand and have expertise in TCP/IP
• Design and manage network hardware
• Design and manage Active Directory
• Configure and manage servers
• Set up group policies and network security
• Configure Win95/98/me/2000/XP on network
• Build, maintain, and provide security on routers and firewall
• Configure and maintain Microsoft Exchange
• Configure and maintain ISA Server
• Maintain system’s Internet Information Server
• Configure and maintain Enterprise Anti-Virus program
• Install network software
• Oversee and maintain content filtering program
• Provide technical advice as required for system planning
• Install and maintain network cabling
• Perform other related duties as assigned

Compensation will be based on skill level.

Please email resumes to: hr@vodagroup.com

NETWORK SPECIALIST - Kamloops, BC

JOIN THE TEAM:

VODA Computer Systems Ltd. continues to grow as a market leader in delivering small, medium and large business IT solutions and support. We are a leading edge computer sales and service company that needs your skill set. If you are a highly motivated individual then an exciting opportunity awaits you.

Our team is looking for an experienced Network Specialist to enhance our service expertise in the Interior of BC. This position is ideally suited for a confident and capable individual who will plan and manage computer systems, networking, security, and data management in small and medium business environments. The position will be based in our head office in Kamloops.

The successful candidate must have completed his/her A+ and working towards MCSE 2003 Certification. They must also have knowledge of all major hardware and software involved in most small and medium business environments. Excellent verbal and written communication skills are essential to work in our team environment. You must also possess certification and /or high skill level in the following:

• Windows 2000, 2003 Server including the MS Windows domain model and Active Directory
• Windows 2000, XP Home and Professional and all versions of Vista
• Exchange 2000, 2003 and 2007
• Citrix, Terminal Services
• Firewall, VPN, Router setup and configuration
• Solid understanding and knowledge of all core LAN/WAN technologies including TCP/IP, Ethernet, switching and routing, firewalls and proxies
• Design & implementation of wireless networks and security
• Knowledge of printer repair & maintenance
• Linux/Unix experience beneficial

Compensation will range from $20 to $30 an hour based on skill set, experience and certification level.

Competitive benefits package.

Please submit all resumes to: hr@vodagroup.com  

SERVICE TECHNICIAN - Kelowna, BC

VODA Computer Systems Ltd. is a leading edge computer sales and service company that needs your skill set. If you are a highly motivated individual then an exciting opportunity awaits you.

We are looking for key people to fill our needs in Kelowna and the surrounding Okanagan area.

This position is ideally suited for a confident and capable individual who has a strong aptitude to troubleshoot and solve technical problems in small and medium business environments. As well, you must have a strong background in hardware and desktop software. Successful candidates must have completed their A+ certification.

Excellent verbal and written communication skill are essential to work in our team environment.

Please email resumes to: hr@vodagroup.com

2263 Leckie Road
Kelowna, BC V1X 6Y5